10wan FAQ — Questions from Pakistan Players, Answered

Yes. 10wan is built specifically for Pakistan players. The platform supports PKR as the account currency, and deposits and withdrawals are processed via JazzCash, Easypaisa, Raast and local bank transfer. Sports content prioritises cricket, PSL, T20 and other markets that Pakistan players follow most closely.

No. Each player is allowed one account only. Duplicate accounts may be closed and any balance inside them forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

You must be at least 18 years old to register and use 10wan. This applies to all account activity including depositing, playing, betting and withdrawing. By registering you confirm that you meet this age requirement.

On the Login page, tap "Forgot password?" and enter your registered mobile number. An OTP will be sent by SMS to that number. Enter the code, set a new password and your access is restored within a couple of minutes. If you no longer have access to your registered number, contact support via live chat to verify your identity through other account details.

A few things to check: make sure you are entering your mobile number without the leading zero (3XX XXXXXXX, not 03XX XXXXXXX), and that Caps Lock is off since passwords are case-sensitive. Multiple failed attempts will trigger a short temporary lock — wait a few minutes before trying again. If the problem continues, use the password reset option rather than attempting the login repeatedly.

Simultaneous active sessions on multiple devices are not supported. Opening the account on a second device will typically end the first session automatically. If you are unexpectedly logged out and did not initiate a login elsewhere, change your password immediately and contact support.

10wan supports JazzCash, Easypaisa, Raast, bank transfer and mobile wallets for deposits. All transactions are in PKR so there is no currency conversion. Visit the Deposit page after logging in to see the full list of available methods and minimum amounts.

JazzCash and Easypaisa deposits are typically credited within a few minutes. Raast and bank transfer deposits may take slightly longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, check your transaction history in account settings and contact support with the transaction reference number if needed.

Minimum deposit amounts vary by payment method. The current minimums for each method are displayed on the Deposit page. Generally the minimums are set low enough to be accessible for most players in Pakistan regardless of the method they prefer.

10wan does not charge a fee on deposits from the platform side. However, your payment provider — JazzCash, Easypaisa, your bank — may have their own transaction charges. These are set by the payment provider and are outside 10wan's control. Check the terms of your payment method if you are unsure about any charges on the sending side.

Log in to your account, go to the Withdrawal section, enter the amount you want to withdraw and select your preferred method — JazzCash, Easypaisa, Raast or bank transfer. The withdrawal will be sent to the same mobile number or bank account you used for your deposit. Processing times vary by method.

Most JazzCash and Easypaisa withdrawals are processed within a few hours. Bank transfers may take one to two business days depending on your bank. Withdrawal requests are reviewed before processing — this is a standard security step and is usually completed quickly. You can track the status of your withdrawal in your account transaction history.

Common reasons include an incomplete account profile, a bonus with active wagering requirements that has not been met, or a mismatch between your registered details and the withdrawal account. Check your account settings to make sure all required information is filled in correctly. If the reason is not clear, contact support via live chat and provide your withdrawal reference number.

Yes. PSL is one of the most popular markets on 10wan. During the Pakistan Super League season, matches are available with pre-match and live betting markets including match winner, top batsman, total runs, over/under and other bet types. Visit the Bet section when a PSL match is scheduled to see the full available markets.

In addition to cricket and PSL, 10wan covers Football, Esports and other international sports markets. The Bet section shows all currently available sports and their upcoming events. Cricket and T20 internationals are always the priority, but there is a solid selection of other sports alongside them.

Yes. Live betting is available for supported matches including PSL and T20 internationals. Odds update in real time during play and you can place bets between overs or at other available moments during the match. A stable internet connection gives the best experience for live betting — the 10wan app is well suited for this.

The Slot Games section has over a thousand titles from multiple providers. You can filter by provider, game type, features like free spins or bonus rounds, and by volatility if you have a preference for high-risk high-reward slots versus steadier ones. New titles are added regularly so the selection keeps growing.

Yes. The Live Casino section inside the Game Lobby has real-dealer tables for Baccarat, Roulette, Blackjack and other live games. Tables run around the clock and are streamed live. Stakes vary across tables so you can find one that suits your preferred bet size in PKR.

Many slot titles are available in demo mode, meaning you can try the game mechanics without risking your PKR balance. Look for the demo or free play option on individual game tiles in the Slot Games section. Live casino tables require real-money play and do not have a demo mode.

Every time you play — slots, live casino or sports betting — you accumulate activity that contributes to your VIP level. As you move up through the tiers you unlock better rewards including higher bonuses, faster withdrawal processing and other tier-specific benefits. You can track your current level and progress in the VIP section of your account.

New players can access a welcome bonus when they register and make their first deposit. The exact bonus details — including the amount, any free spins, and the wagering requirement — are shown in the Promotions section after you log in. Bonuses are credited in PKR. Always read the terms of a bonus before claiming it to understand how to release it for withdrawal.

A wagering requirement means you need to wager the bonus amount a certain number of times before it can be withdrawn as cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place PKR 20,000 worth of bets before that bonus converts to withdrawable funds. Progress towards the requirement is tracked in your account. Not all bonuses have the same requirements, so check the specific terms each time.

Yes. After logging in, go to your account settings and look for the Responsible Gaming tools. You can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, you cannot deposit more than that amount in the chosen time period. Reducing a limit takes effect immediately. Increasing a limit involves a short review period — this is intentional and gives you time to reconsider.

A cooling-off period temporarily suspends your account for a set duration — for example 24 hours, one week or one month. During this time you cannot log in, deposit or play. It is a useful tool if you feel you need a break. You can set a cooling-off period from the Responsible Gaming section in your account settings. To take a longer break, a self-exclusion option is also available. Visit the Responsible Gaming page for full details.

The most important step is to act early. Set a deposit limit or take a cooling-off period before the situation gets harder to manage. Gaming should always stay within what you can afford — it is entertainment, not a way to earn money or recover losses. If you feel your gaming habits are becoming difficult to control, consider using the self-exclusion tool to close your account for an extended period. You can find all responsible gaming tools on the Responsible Gaming page. These tools are available 24/7 and take effect straight away.