Play Smart · Stay in Control · Enjoy the Game

Responsible Gaming — Stay in Control on 10wan

Gaming on 10wan is meant to be enjoyable. The slots, live casino and cricket betting are there for entertainment — not as a way to make money or solve financial stress. This page covers everything you need to keep your gaming experience positive: the tools available, the signs to watch for and the practical steps to stay in control of your time and budget.

18+ only. All responsible gaming tools are available free of charge in your account settings.

Entertainment First
Gaming is fun — keep it that way
Budget What You Can Afford
Only spend what you are comfortable losing
Manage Your Time
Set session limits and take breaks
Adults Only — 18+
Platform strictly for adults

What Responsible Gaming Actually Means

Responsible gaming means approaching online gaming — whether you are playing slots, sitting at a live casino table or betting on a PSL match — with clear boundaries around time and money. It does not mean never playing. It means playing in a way that stays enjoyable and does not create financial, personal or psychological problems.

For most players, gaming is genuinely just a hobby. You watch the cricket, place a few bets, spin some slots on the weekend and think nothing more of it. That is exactly what the platform is there for. The responsible gaming tools on 10wan are not there because everyone needs them — they are there because having practical controls available makes it easier to keep things in that comfortable, recreational zone.

Where problems do start, they usually creep in gradually rather than appearing suddenly. A person who used to set a budget and stick to it starts dipping into the next week's money. Someone who played for an hour starts staying up until the early morning. The session that was meant to be a bit of fun starts feeling like something they cannot stop even when they want to. These patterns are worth knowing, because catching them early is much easier than dealing with them after they have become ingrained habits.

10wan provides tools to help at every stage — whether you simply want to set a sensible spending cap before you start, whether you need to step back from the platform for a period, or whether you need to exit entirely for a longer time. All of these tools are available in your account settings with no complications and no waiting period.

The key principle: Gaming on 10wan should fit into your life as entertainment, the same way watching a match or going to the cinema does. If it starts to feel like it is taking over your time, your money or your thinking — that is the point to use the tools or take a break.
Healthy Gaming Looks Like This
  • You play with money you have decided in advance you can afford to lose
  • You stop when you reach your budget, even if you are on a losing run
  • You do not chase losses by depositing more to win back what you lost
  • Gaming fits around your other activities — not the other way round
  • You take regular breaks and do not feel anxious when you are not playing
  • You keep gaming separate from financial pressures or stress relief
  • The people around you are not affected by your gaming habits
Remember

No gaming strategy guarantees a win. All casino games and betting markets have a house edge built in. Play for the experience and the entertainment — not as a reliable income source.

Responsible Gaming Tools on 10wan

Six practical tools available in your account settings — all free, all voluntary and all designed to give you genuine control over your gaming activity.

Deposit Limits

Set a maximum deposit amount per day, per week or per month. Once you reach the limit you have set, further deposits are blocked until the period resets. Reducing a limit takes effect immediately. Increasing a limit includes a short cooling period before it applies.

Session Time Reminders

Set a time alert that notifies you when you have been playing for a chosen duration — 30 minutes, an hour or any custom period you prefer. The reminder appears on screen. You decide whether to stop or continue, but it ensures you are always aware of how long you have been playing.

Cooling-Off Period

Take a temporary break from the platform. You can set a cooling-off period of a specific number of days — during which your account is suspended and login is not possible. When the period ends, access is restored automatically. Useful when you want a defined break without permanently closing your account.

Self-Exclusion

Close your account for a longer defined period — from several months upwards. Self-exclusion is more serious than a cooling-off period and cannot be reversed before the chosen period ends. If you feel your gaming is genuinely out of control, self-exclusion is the right tool to use.

Activity History

View a full history of your gaming activity including deposits, withdrawals, session durations and game activity. Reviewing your own history regularly is one of the most practical ways to stay aware of your patterns and catch any drift towards spending or playing more than you intended.

Account Closure on Request

You can request permanent account closure at any time by contacting support. Any remaining PKR balance will be returned to your registered payment method. There is no obligation to provide a reason, and the process is straightforward. If you want to stop using the platform, this option is always available.

How to Access the Tools

All responsible gaming tools are accessible directly from your account settings after logging in. Here is how to find them:

1
Log In to Your Account

Open the 10wan app or website and log in with your registered mobile number or email and password. Tap the account icon in the top corner to open your account menu.

2
Go to Account Settings

From the account menu, tap "Settings" or "Responsible Gaming" — depending on your app version, one or both of these will contain the tools. On the website, the same section is in the dropdown menu at the top right after logging in.

3
Choose the Tool You Need

You will see individual options for deposit limits, session reminders, cooling-off and self-exclusion. Tap the one you want to set up. Each tool has a brief explanation of what it does before you confirm any changes.

4
Confirm Your Selection

Set the parameters — such as a PKR deposit limit amount, or a number of days for a cooling-off period — and confirm. Limit reductions and restrictions apply immediately. Increases or removals of restrictions include a short delay for your own protection.

5
Contact Support if Needed

If you cannot find the tools or need help setting up self-exclusion, the 10wan support team can assist via live chat. For urgent cases — particularly self-exclusion — the team can action this directly on your behalf. Contact support at [email protected].

Set a Sensible Budget

Before you deposit, it helps to think through a simple budget. Here is a framework that works for most players:

Example Monthly Gaming Budget
Monthly incomePKR 80,000
Essential expensesPKR 55,000
Savings / emergency fundPKR 10,000
Remaining discretionary budgetPKR 15,000
Gaming budget (% of discretionary)PKR 2,000–3,000

Gaming budget is roughly 15–20% of discretionary spending — the rest stays for other entertainment, family and personal expenses.

The rule that matters most: Only ever deposit an amount you are entirely comfortable losing. If you need to win it back to cover expenses, that amount was too large. Set your 10wan deposit limit to match your planned gaming budget — this removes the temptation to go beyond it in the moment.
Chasing losses never works. If you have hit your budget for the session and are on a losing run, the instinct to deposit more and win it back feels logical — but statistically it makes the situation worse, not better. The deposit limit exists precisely to protect you from this moment.

Warning Signs to Watch For

Most people who develop a problem with gambling do not notice it immediately. The following patterns are worth being aware of — in yourself or someone you know.

Spending more than you originally planned in a session, telling yourself it will be different next time
Depositing again after losing to try to win back what you spent — known as chasing losses
Thinking about gaming frequently during the day, when at work, school or with family
Playing for longer than you intended, finding it hard to stop even when you want to
Using money meant for rent, bills, groceries or other necessities to fund gaming
Hiding your gaming activity or the amount you spend from family members
Feeling restless, irritable or anxious when you cannot access the platform
Borrowing money from others or taking loans to fund gaming activity
Gaming as a way to escape stress, problems at home or difficult emotions
Recognising one or two of these does not mean you have a serious problem — it means it is a good time to set some limits before the pattern develops further. The tools on 10wan are designed for exactly this kind of early intervention.

A Quick Self-Check

Ask yourself honestly — these questions can help you get a clearer picture of where you stand with gaming right now.

Have you ever spent more on gaming than you planned to in one session?
Yes, regularlyOccasionallyRarely / Never
Have you ever deposited more after losing to try to recover your money?
Yes, oftenA few timesNo
Has gaming ever affected your relationships, work or studies?
YesSlightlyNo
Do you think about gaming when you are not playing?
FrequentlySometimesRarely
Have you ever felt you need to hide your gaming from people close to you?
YesOnce or twiceNo
If you answered "Yes" or "Regularly" to more than one of these, it is a good time to set deposit limits, take a break or speak to the 10wan support team. The responsible gaming tools are there precisely for this — use them.

Protecting Young People

10wan is strictly for adults aged 18 and over. This is not a guideline — it is a firm rule with no exceptions. The platform is not appropriate for anyone under 18, regardless of who has given permission or what circumstances are involved.

If you share your device with younger family members — younger siblings, children or other relatives — please ensure the 10wan app and website are not accessible to them. The simplest way to do this is to log out of your account when you are not using it and to use a strong, unique password that others in your household do not know.

If you suspect that someone under 18 has created an account — whether using your details or their own — please contact 10wan support immediately. The account will be investigated and closed, and any balance will be returned.

  • Always log out when leaving your device unattended
  • Use a password that no one else in your household knows
  • Do not allow younger family members to watch you play or handle your device during a session
  • If in doubt about someone's age, report it to support immediately

Gaming and Financial Wellbeing

For players in Pakistan, managing personal finances carefully is genuinely important. The cost of living, family responsibilities and saving priorities all compete for limited income. Gaming should sit at the very bottom of your financial priority list — well below essentials, savings and family expenses.

A practical approach is to treat your gaming budget the same way you treat a cinema ticket or a meal out — money you have decided in advance is going to entertainment, that you will not miss if you lose, and that does not come at the cost of anything more important. Setting a 10wan deposit limit in PKR that matches this approach removes the decision from the moment of temptation.

JazzCash and Easypaisa make it very convenient to deposit at any time. That convenience is also a reason to have a firm limit set in advance — so that the ease of depositing does not translate into spending more than you intended over the course of a week or a month.

Bottom line: Gaming is fine as entertainment when it comes from the right part of your budget. If it is affecting your ability to meet essential expenses or save money, that is the clearest signal to take a break and use the self-exclusion tool.

Responsible Gaming Questions

Common questions from players about the responsible gaming tools and policies on 10wan.

No. Increasing a deposit limit or removing one includes a short cooling period before the change takes effect. This delay is intentional — it gives you time to reconsider the decision rather than raising your limit impulsively during a session. Reducing a limit, on the other hand, applies immediately.

A cooling-off period is a short-term voluntary break — typically days to a few weeks — after which your account restores automatically. Self-exclusion is a longer-term tool, from several months upward, and it cannot be undone before the chosen period ends. If you feel your gaming is genuinely out of control, self-exclusion is the appropriate option. If you just need a short rest or break from the habit, a cooling-off period serves that purpose.

Any PKR balance remaining in your account at the time of self-exclusion will be returned to your registered payment method — JazzCash, Easypaisa or bank account depending on your deposit history. Contact support to initiate this withdrawal before or as part of the self-exclusion process.

Yes, completely free. Deposit limits, session reminders, cooling-off periods and self-exclusion are all available at no charge as part of the 10wan account. There is no premium tier required and no process that involves any payment. These tools are there because they serve a genuine purpose for players, not as a commercial feature.

If you are concerned about a family member's gaming, the most helpful thing you can do is have an open conversation with them using the warning signs on this page as a reference point. You can also encourage them to review their activity history in their 10wan account and to use the deposit limit or self-exclusion tool. For serious concerns, suggest they speak to the 10wan support team directly — the team can explain the tools and help them apply the right one.

The deposit limit applies across your entire 10wan account rather than to specific game types or betting markets. Setting a total monthly or weekly PKR deposit limit that covers your intended spending across all activity — cricket betting, PSL markets, slots, live casino — is the most reliable way to manage your overall gaming budget in one go.

Play on 10wan — with a Budget You Control

Register free, set your deposit limit before you start and enjoy cricket betting, PSL markets, slots and live casino as the entertainment they are meant to be — with a clear budget, in PKR, via JazzCash or Easypaisa.

18+ only. Set your deposit limit on first login. Responsible gaming tools available at any time in account settings.