Your privacy matters. This page explains exactly what personal information 10wan collects when you use the platform, why it is collected, how it is stored, who it may be shared with and what rights you have over your own data. It is written to be clear and straightforward — not in a way that buries important things in legal language.
A plain-language summary of how 10wan approaches your data before you read the full policy below.
10wan collects personal data that is necessary to operate the platform, process payments, verify identity and provide customer support. We do not collect data beyond what serves a genuine operational purpose.
All personal and financial data is stored using industry-standard encryption. Access to your account data within 10wan's systems is restricted to staff who genuinely need it to perform their job functions.
10wan does not sell personal data to third parties. Your information is not passed to advertisers, data brokers or any commercial entity for their own marketing use. It stays within the operational ecosystem of the platform.
You have the right to access the personal data we hold about you, correct inaccuracies and request deletion in certain circumstances. These rights are explained in full further down this page and can be exercised by contacting support.
When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, payment processing involves licensed third-party processors. We do not store full card numbers or sensitive payment credentials on our own servers.
If this Privacy Policy is updated in a way that materially affects how your data is handled, you will be informed via the platform or by email to your registered address before the changes take effect.
This Privacy Policy applies to all individuals who visit the 10wan website at 10wan.onl, register an account, use the 10wan mobile app on Android or iOS, or interact with the platform in any capacity — including as a registered player, a prospective player or a visitor browsing without an account.
By using 10wan in any of the above ways, you acknowledge that you have read this policy and understand how your personal data is collected and handled. If you do not agree with how we handle data, you should not use the platform.
This policy covers data collected and processed by 10wan. It does not cover third-party websites, payment processors or services linked from within the platform — each of those operates under their own privacy policies. We recommend reviewing the policies of any third-party services you interact with.
The types of personal data 10wan collects fall into three broad categories: information you provide directly, information generated by your use of the platform and technical data collected automatically.
| Data Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (if verification required) | Account registration and age/identity verification |
| Contact Data | Email address, mobile phone number | Account communication, security alerts, support |
| Account Data | Username, password (hashed), account preferences | Platform access and personalisation |
| Transaction Data | Deposit and withdrawal history, amounts, payment method references | Payment processing, fraud prevention, financial record-keeping |
| Gaming Activity | Games played, bets placed, session duration, win/loss records | Service delivery, responsible gaming monitoring |
| Device & Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Communications | Support chat transcripts, emails sent to/from support | Customer service, quality assurance |
We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, health data or biometric data as part of normal platform operation.
Data is collected through several routes depending on how you interact with 10wan:
10wan processes personal data for the following purposes. Each use is grounded in a legitimate operational need:
When you make a deposit or request a withdrawal on 10wan using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, your payment is processed through licensed third-party payment service providers. These providers handle the sensitive financial transaction data in accordance with their own security standards.
10wan receives and stores only the data necessary to match a payment to your account and to maintain financial records — this includes transaction reference numbers, payment method type, amounts in PKR and timestamps. Full card numbers, mobile wallet PINs and bank account passwords are not stored on 10wan's own servers at any point.
The 10wan website and app use cookies and similar technologies to make the platform function correctly and to improve your experience. Here is a breakdown of the types of cookies used:
10wan does not sell personal data to third parties. Data may be shared in the following specific circumstances only:
Any third party that processes data on 10wan's behalf does so only under a contractual agreement that restricts them to using the data solely for the specific purpose for which it was shared.
10wan retains personal data for as long as it is needed to fulfil the purpose for which it was collected, and for the minimum additional period required by operational, financial or legal obligations thereafter.
When personal data is no longer required and the retention period has elapsed, it is securely deleted or irreversibly anonymised.
10wan takes the security of your personal and financial data seriously. The platform uses a range of technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure.
As a player on 10wan, you have certain rights in relation to the personal data we hold about you. These can be exercised by contacting our support team:
You can request a copy of the personal data 10wan holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the specific correction needed.
In certain circumstances you can request deletion of your personal data. This right may be limited where we are required to retain data for legal, financial or fraud-prevention purposes.
You can object to certain types of data processing, including direct marketing communications. You can withdraw consent for marketing messages at any time via your account settings or by contacting support.
You can request a copy of the data you have provided to 10wan in a structured, commonly used format where technically feasible and where processing is based on your consent.
In certain circumstances you can request that we restrict processing of your data while a dispute or review is being resolved — for example, if you have contested the accuracy of specific data we hold.
10wan is strictly an adult platform and is not intended for, marketed to or accessible by individuals under the age of 18. We do not knowingly collect personal data from anyone under 18.
If we become aware that an account has been registered by a person under 18, the account will be closed immediately, any associated balance will be returned to the deposit source and all personal data will be deleted in accordance with applicable obligations.
10wan may update this Privacy Policy from time to time. Where changes are material — meaning they significantly affect how your personal data is collected, used or shared — we will provide advance notice through the platform or by email to your registered address.
Minor updates such as clarifications, corrections of typographical errors or small additions that do not change the substance of the policy may be made without individual notification. The date shown at the top of this page will always reflect when the policy was most recently updated.
Continued use of the 10wan platform after a policy update takes effect constitutes your acceptance of the updated Privacy Policy. If you disagree with changes to the policy, you may close your account by contacting support.
For any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled, please contact the 10wan support team. We aim to respond to all privacy-related inquiries within a reasonable timeframe.
When submitting a data access or deletion request, please include enough information to allow us to verify your identity before processing the request — this protects your data from being disclosed or deleted based on a request from an unauthorised person.
Common things players ask about how 10wan handles their personal information.
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