Terms and Conditions — 10wan Platform Rules for All Players

1 Acceptance of Terms

By accessing the 10wan platform — whether through the website at 10wan.onl, the Android application or the iOS application — and by registering an account, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them.

If you do not agree to any part of these terms, you should not register an account or use the platform. These terms form the complete and binding agreement between you and 10wan for all use of the platform and its services.

These terms apply alongside the Privacy Policy, Responsible Gaming Policy and any specific terms attached to individual promotions or bonuses. Where a conflict exists between these general terms and specific promotion terms, the specific promotion terms will take precedence for that particular offer.

2 Eligibility & Registration

To register and use 10wan you must meet all of the following requirements at the time of registration and on an ongoing basis:

• You must be at least 18 years of age.
• You must be registering as an individual on your own behalf — not on behalf of another person or as a representative of a business.
• You must provide accurate, truthful and complete information during registration including your full name, date of birth, contact details and any additional verification information requested.
• You must not already hold an active or previously suspended account on 10wan under any name or identity.
• You must not be acting as a professional gambler attempting to exploit platform systems, bonuses or game mechanics in a manner inconsistent with normal recreational use.

10wan reserves the right to request identity verification documents at any stage, including at registration, before processing a withdrawal or when unusual account activity is observed. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension.

3 Account Rules

Each person may hold only one registered account on 10wan. This applies regardless of the device used, the name registered or the payment method linked to the account. If you believe a duplicate account has been created in error, contact support immediately to resolve it.

You are responsible for all activity that occurs under your account. This includes all bets placed, deposits made and withdrawals requested. 10wan will treat all account activity as authorised by the account holder unless a security breach is reported promptly.

You must keep your password secure and must not share it with any other person. 10wan will never ask you for your password via chat, email or any other communication. If you suspect your account has been accessed without your authorisation, change your password immediately and contact support.

• Account details including registered name and date of birth cannot be changed after verification is complete except in exceptional circumstances at 10wan's discretion.
• Your account balance is not transferable to another player or account.
• Accounts showing no login activity for 12 consecutive months may be classified as inactive. Any applicable dormancy handling will be communicated via the email address on the account.

4 Deposits

10wan accepts deposits in Pakistani rupees (PKR) via the following methods: JazzCash, Easypaisa, Raast, bank transfer via IBFT, debit cards, credit cards and other mobile wallet options as displayed in your account at the time of deposit.

All deposits must be made from payment accounts or cards registered in your own name. Deposits from third-party accounts are not permitted and will result in the funds being returned and the transaction being flagged for review. Repeated third-party deposit attempts may result in account suspension.

• Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• 10wan does not charge deposit fees. Your bank or wallet provider may apply their own transaction charges which are separate from and not controlled by 10wan.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe you have made an incorrect deposit.
• 10wan reserves the right to refuse or reverse a deposit where fraud, money laundering or policy violations are suspected.

5 Withdrawals

Withdrawals are processed back to the same payment method used for the original deposit wherever operationally possible. Where this is not possible, the withdrawal route will be confirmed by the support team.

All withdrawals must be to accounts or payment instruments registered in the name of the 10wan account holder. Withdrawals to third-party accounts are not permitted under any circumstances.

• Identity verification must be complete before a withdrawal can be processed.
• Minimum withdrawal amounts are displayed within the withdrawal section of your account.
• Standard withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed faster than bank transfers. VIP members at higher tiers may benefit from expedited withdrawal processing.
• 10wan reserves the right to request additional verification documentation before releasing a withdrawal, particularly for first-time or large-value withdrawal requests.
• Withdrawals of bonus-derived winnings are subject to the wagering requirements of the associated bonus being met in full prior to the withdrawal being approved.

6 Bonuses & Promotions

From time to time, 10wan offers bonuses, promotions and special offers to registered players. Each promotion will have its own specific terms published at the time of the offer. The following general rules apply to all bonuses unless the specific promotion terms state otherwise.

• Bonuses are credited to your account balance and may be subject to a minimum deposit requirement to activate them.
• Wagering requirements must be completed before bonus funds or winnings derived from bonus funds can be withdrawn as real money.
• Bonuses have expiry dates. Any bonus funds or associated winnings not used before the expiry date will be forfeited without further notice.
• Bonuses are issued for recreational play. Using bonuses as part of a strategy designed to guarantee profit — such as matched betting or arbitrage — is prohibited and may result in bonus cancellation and account review.
• 10wan reserves the right to withdraw, amend or cancel any bonus or promotion at any time. Players who have already activated a bonus will generally be allowed to complete the existing wagering requirement under the original terms.
• Only one active bonus can be held at a time unless the specific promotion terms state otherwise.

7 Betting & Gaming Rules

All bets placed and games played on 10wan are subject to the specific rules of the relevant game or market. In the case of sports betting, results are determined by the outcomes of the relevant real-world events. In the case of slots and casino games, outcomes are determined by certified random number generators.

• Bets cannot be cancelled after they have been accepted and confirmed by the system.
• In the event of a technical error that affects the outcome of a game or bet — such as a disconnection mid-round — the outcome will be determined according to the state of play at the time of the error, or the bet may be voided at 10wan's discretion.
• 10wan reserves the right to void bets placed at odds that were published in error due to a system fault or human error.
• For live sports betting, markets may be suspended or closed at any time without notice, particularly during significant events in a match.
• Cricket, PSL and other sports betting markets are governed by the specific rules for each sport, including handling of abandoned matches, revised targets and other circumstances. These are available in the relevant help section of the platform.

8 Prohibited Activities

The following activities are strictly prohibited on 10wan and will result in account suspension, permanent closure and forfeiture of balance where applicable:

• Registering more than one account under any identity.
• Providing false or misleading information during registration or verification.
• Using the platform if you are under 18 years of age.
• Depositing funds from a payment account not registered in your own name.
• Any attempt to exploit software bugs, system errors or game vulnerabilities for financial gain.
• Coordinating with other players to manipulate game or betting outcomes.
• Using automated software, bots or scripts to interact with the platform.
• Any activity that constitutes or facilitates money laundering or the concealment of illegally obtained funds.
• Harassment, abuse or threatening behaviour directed at support staff or other players.
• Attempting to reverse, charge back or dispute legitimate transactions with your bank or payment provider without first attempting to resolve the matter through 10wan support.

9 Account Suspension & Closure

10wan may suspend or permanently close an account at any time and without prior notice where there is a reasonable belief that the account holder has breached these terms, engaged in prohibited activities or where regulatory, security or fraud-prevention concerns arise.

Where an account is suspended for investigation, deposits made prior to suspension will generally be returned to the deposit source once the investigation concludes without findings of fraud, unless they have been wagered and are subject to game outcomes that have already been settled.

Players may voluntarily request account closure at any time by contacting support. Self-exclusion and cooling-off options are also available through the responsible gaming tools in account settings. See the Responsible Gaming section for more detail.

• Accounts closed due to confirmed fraud will have their balance forfeited in full.
• Accounts closed for reasons unrelated to policy breaches will have their remaining balance processed back to the player in accordance with standard withdrawal procedures.

10 Responsible Gaming

10wan is a platform for adult recreational entertainment. We recognise that for a small number of players, gaming can become problematic, and we take this seriously. The following tools are available to all registered players through the account settings section:

• Deposit limits — set a daily, weekly or monthly cap on how much you can deposit.
• Session reminders — receive an alert after a set amount of time spent playing.
• Cooling-off periods — suspend your account for a defined number of days.
• Self-exclusion — close your account for a longer defined period.

If you are concerned about your gaming behaviour or that of someone you know, we encourage you to use these tools and to visit the Responsible Gaming page for further guidance. Gaming is only appropriate for adults who are in full control of their financial and personal situation.

11 Intellectual Property

All content on the 10wan platform — including but not limited to the logo, design, layout, text, graphics, game assets and software — is the property of 10wan or its licensed providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display or otherwise exploit any platform content without prior written consent from 10wan.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 10wan and its affiliates, directors and employees will not be liable for any indirect, incidental, consequential or special damages arising from your use of the platform, including but not limited to:

• Loss of data or account information due to technical failures.
• Unavailability of the platform due to maintenance, outages or events outside our control.
• Any losses arising from your decision to place bets or play games on the platform.
• Delays in payment processing attributable to third-party payment providers.

10wan does not guarantee that the platform will be continuously available or error-free. We will make reasonable efforts to maintain availability and resolve technical issues promptly, but cannot be held responsible for losses arising from temporary unavailability.

13 Privacy

10wan collects and processes personal data in accordance with the Privacy Policy, which forms part of these terms by reference. By registering an account you consent to the collection, storage and use of your personal data as described in the Privacy Policy.

Your personal data will not be sold to third parties. It may be shared with payment processors, identity verification services and regulatory bodies where required to operate the platform or comply with applicable obligations. Full details are in the Privacy Policy.

14 Amendments to These Terms

10wan reserves the right to amend, update or replace these Terms and Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — we will provide reasonable notice via the platform or by email to the address registered on your account.

Minor corrections, clarifications or updates that do not materially alter the terms may be made without specific notification. The most current version of these terms will always be accessible at 10wan.onl/terms-conditions. The date shown at the top of this page reflects the date of the most recent update.

Continued use of the 10wan platform following any amendment constitutes your acceptance of the revised terms. If you do not agree to updated terms, you should stop using the platform and may request account closure by contacting support.

15 Contact

If you have questions about these Terms and Conditions or need clarification on any point, please contact the 10wan support team. Support is available via the live chat function within the platform and app, and by email at the address below.

For responsible gaming concerns, account closures or self-exclusion requests, the support team is also your first point of contact and can action these quickly.